Our Commitment
to Transparency
We believe in clear, honest policies. Read our Privacy Policy and Refund Policy below — no legal jargon, no fine print surprises.
🔒Introduction
StrongFlow AI ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website strongflowai.com or use our services.
By accessing our website or purchasing our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site.
📌 This policy applies to all information collected through our website, email communications, and any related services we provide.
👥Information You Provide Directly
We collect information that you voluntarily provide to us when you:
- Fill out a contact or inquiry form on our website
- Book a Discovery Meeting or purchase a service plan
- Send us an email or communicate with us via any channel
- Subscribe to updates or marketing communications
This may include your name, email address, phone number, business name, and any other information you choose to share.
📊Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and analytics tools, including:
- IP address and approximate geographic location
- Browser type and operating system
- Pages visited, time spent on pages, and referring URLs
- Device identifiers and session data
This data is used solely to improve website performance and user experience. We do not sell this data to third parties.
⚙️Purpose of Data Use
We use the information we collect for the following purposes:
- To deliver, operate, and improve our automation services
- To process payments and send transaction confirmations
- To respond to your inquiries, support requests, and booking confirmations
- To send project updates, onboarding materials, and delivery notifications
- To send optional marketing communications (only with your consent)
- To comply with legal obligations and protect against fraud
✓ We will never sell, rent, or trade your personal information to third parties for marketing purposes.
🔗Third-Party Service Providers
We may share your information with trusted third-party providers who assist us in operating our business. These include:
- Payment processors (e.g., PayPal, Stripe) — to securely process transactions
- Communication tools (e.g., Gmail, Calendly) — to schedule and manage client calls
- Analytics platforms (e.g., Google Analytics) — to understand website usage
- Automation platforms (e.g., Make, Zapier) — only as needed to deliver your service
All third-party providers are contractually required to keep your information confidential and use it only for the purpose of delivering our services.
🛡️Data Security
We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted communications (HTTPS), restricted internal access, and secure payment processing through PCI-compliant providers.
However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
⚖️Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you
- Correction — Request correction of inaccurate or incomplete data
- Deletion — Request deletion of your personal data ("right to be forgotten")
- Opt-out — Unsubscribe from marketing communications at any time
- Portability — Request a transfer of your data in a machine-readable format
To exercise any of these rights, contact us at contact@strongflowai.com. We will respond within 30 days.
🍪Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies — Required for the website to function properly
- Analytics cookies — To understand how visitors interact with our site
- Preference cookies — To remember your settings and choices
You can disable cookies through your browser settings at any time. Note that disabling cookies may affect certain website functionality.
👤Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it promptly.
📝Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.
Privacy Questions?
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, don't hesitate to reach out.
Contact Us →🔄Our Commitment to You
At StrongFlow AI, we stand behind every automation we build. Our goal is simple: deliver a working, fully tested automation that meets the scope agreed upon — or we make it right.
We operate on a "no payment until it works" principle for discovery sessions and final deliverables. This policy outlines exactly when and how refunds apply across our service plans.
✓ Every automation is fully tested before handoff. We don't deliver until it works — that's our standard.
📅Discovery Meeting Refund Policy
The $19 Discovery Meeting fee covers a dedicated 30-minute strategy session with a member of our team. The following terms apply:
- Cancellation 24+ hours in advance — Full refund, no questions asked
- Cancellation within 24 hours — 50% refund ($9.50) or full credit toward any setup plan
- No-show without notice — No refund; session can be rescheduled once within 7 days
- Session completed — Non-refundable, but the full $19 is credited toward any setup plan purchased within 14 days
★ The $19 fee is always credited toward your setup plan. It is never "lost" — it becomes a discount on your build.
⚡Setup Plan Refund Policy
Our setup plans are project-based, one-time fees. Because we invest significant time, tooling, and expertise into building your automation, the following refund terms apply:
- Before work begins (0–48 hours after purchase) — Full refund, no questions asked
- Work in progress (build started, not yet delivered) — 50% refund if you cancel before delivery
- After delivery & walkthrough — Non-refundable; revision rounds apply (see below)
- Non-delivery by StrongFlow AI — Full refund if we fail to deliver within the agreed timeline with no resolution offered
🔄Revision & Correction Policy
If your delivered automation does not perform as described in the agreed scope, we will correct it at no additional cost within the included revision rounds:
- Starter Setup — 1 revision round included
- Growth Setup — 2 revision rounds included
- Scale Setup — Unlimited revisions during the build period
A revision is defined as a correction or adjustment to bring the automation in line with the original agreed scope. Changes to scope, new features, or requests outside the original brief are treated as new work and quoted separately.
📌 If a critical bug is found after handoff that was present at the time of delivery, we fix it free of charge regardless of revision rounds remaining.
✓Eligible for Refund or Revision
- Automation does not trigger or run as agreed in the project scope
- Integration with a specified tool fails with no workaround provided
- We fail to deliver within the agreed timeline without prior communication
- Duplicate payment or billing error on our end
- Cancellation before work begins (within 48 hours of purchase)
✕Not Eligible for Refund
- Change of mind after work has been completed and delivered
- Issues caused by third-party platform outages (e.g., Zapier, Make, HubSpot)
- Requests for features or changes outside the original agreed scope
- Failure to provide required access, credentials, or information causing delays
- Dissatisfaction with results due to inaccurate information provided by the client
- Automations broken by client-made changes after handoff
📝 All project scopes are confirmed in writing before work begins. We strongly recommend reviewing the scope document carefully prior to purchase.
💌Refund Process
To request a refund, please email us at contact@strongflowai.com with the subject line "Refund Request – [Your Name]" and include:
- Your full name and email address used for purchase
- The service plan purchased and date of purchase
- A brief explanation of the reason for your refund request
- Any relevant screenshots or documentation (if applicable)
We will acknowledge your request within 24 hours and aim to resolve all refund decisions within 5 business days.
✓ Approved refunds are processed back to the original payment method within 5–10 business days, depending on your bank or PayPal processing times.
📝Changes to This Policy
StrongFlow AI reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated date. For services purchased prior to a policy change, the policy in effect at the time of purchase will apply.
Questions About a Refund?
We're committed to making things right. If you have any questions about our refund policy or want to discuss your situation, reach out directly — we respond fast.
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